General Questions (1–20)
Q: What services does Asha Laundry & Dry Cleaners offer?
A: We offer laundry, dry cleaning, ironing, stain removal, shoe cleaning, bag cleaning, and special garment care.
Q: Where is your service located?
A: We are located at Nariman Point, Mumbai, and offer pickup & delivery across local areas.
Q: What are your working hours?
A: We are open every day from 9:00 AM to 9:00 PM.
Q: How do I place an order?
A: Call or WhatsApp us at +91-8268436767 to schedule a pickup.
Q: Is there a mobile app for bookings?
A: Not yet, but we’re available on WhatsApp for instant orders and updates.
Q: Do you provide invoices for services?
A: Yes, we provide digital or printed invoices with or without GST.
Q: Do you offer subscription packages?
A: Yes, we offer monthly and customized subscription plans for regular clients.
Q: Are your services available on Sundays?
A: Yes, we operate all 7 days of the week.
Q: Do you clean all types of fabrics?
A: Yes, we handle cotton, silk, chiffon, velvet, wool, denim, and delicate designer fabrics.
Q: Do you use eco-friendly detergents?
A: Yes, we use non-toxic, biodegradable, and skin-safe cleaning agents.
Q: Are you MSME registered?
A: Yes, we are a registered MSME enterprise.
Q: Is pickup & delivery free?
A: Yes, within serviceable Mumbai areas.
Q: Do you wash clothes separately?
A: Yes, clothes are never mixed with other customers’ laundry.
Q: How do you tag the clothes?
A: Every item is tagged with a barcode and item description.
Q: Can I drop off my clothes?
A: Yes, you can visit our Nariman Point store.
Q: Do you handle last-minute or urgent requests?
A: Yes, we offer 24–48 hour express delivery on request.
Q: Do you provide tracking updates?
A: Yes, updates are shared via SMS or WhatsApp.
Q: Are there discounts for bulk orders?
A: Yes, we offer competitive pricing for bulk and commercial clients.
Q: What payment modes do you accept?
A: Cash, UPI, bank transfer, and major digital wallets are accepted.
Q: How can I contact customer care?
A: Call or WhatsApp us at +91-8268436767, or email ashalaundryd@gmail.com.
🧺 Laundry Services (21–40)
- Q: What does a laundry service include?
A: Washing, drying, folding or ironing as per your selection. - Q: How long does laundry service take?
A: Standard delivery is within 48–72 hours. - Q: What if my clothes shrink or fade?
A: We follow fabric-specific care instructions to avoid such issues. - Q: Do you offer separate washing for whites and colors?
A: Yes, we always separate whites, lights, and darks. - Q: Can I request starching?
A: Yes, starching is available upon request. - Q: Do you use fabric softeners?
A: Yes, we use mild softeners unless otherwise instructed. - Q: How are clothes packaged after cleaning?
A: In clean, sealed, and labeled packaging. - Q: Can I give specific instructions for clothes?
A: Yes, just mention them during pickup or in the order note. - Q: Do you offer laundry for baby clothes?
A: Yes, with special hypoallergenic wash methods. - Q: What is the minimum laundry order value?
A: No minimum order amount is required. - Q: Do you charge per kg or per piece?
A: Both options are available depending on the item and service. - Q: Can I include bedsheets and towels in laundry?
A: Yes, we clean all home linens. - Q: Can I schedule regular weekly pickups?
A: Yes, we can schedule recurring pickups based on your need. - Q: Are uniforms and workwear accepted?
A: Yes, including industrial, hospitality, and healthcare uniforms. - Q: How do you handle missing items?
A: Our tagging and tracking system minimizes such risks; any issue is resolved promptly. - Q: What if my clothes are not cleaned properly?
A: We re-clean them free of charge if notified within 24 hours. - Q: Do you offer seasonal clothing care?
A: Yes, including winter wear, raincoats, and festival garments. - Q: Can I request fragrance-free cleaning?
A: Yes, fragrance-free options are available. - Q: Can you remove pet hair from clothes?
A: Yes, we offer pet-hair removal service. - Q: Do you iron all washed clothes?
A: Only if ironing is requested. Wash & fold is also available.
🧥 Dry Cleaning & Special Garment Care (41–60)
- Q: What is dry cleaning?
A: A solvent-based cleaning method ideal for delicate and non-washable fabrics. - Q: Which items should be dry cleaned?
A: Silk sarees, suits, sherwanis, lehengas, gowns, and other delicate wear. - Q: How do you handle embroidered garments?
A: Carefully, using hand-cleaning and low-temperature processes. - Q: Do you clean wedding dresses and bridal lehengas?
A: Yes, we specialize in bridal and designer garment care. - Q: Can you restore old or stained bridal wear?
A: Yes, we offer restoration services for heirloom garments. - Q: Do you clean woolen coats and sweaters?
A: Yes, with gentle dry-cleaning techniques. - Q: Can you remove oil or perfume stains?
A: Yes, using solvent spot treatment. - Q: Is dry cleaning safe for all clothes?
A: No, it’s only recommended where fabric or stitching needs special care. - Q: How are dry cleaned clothes packaged?
A: In hanger bags or folded, depending on the item. - Q: Do you offer preservation covers for sarees/gowns?
A: Yes, we provide dust-proof, anti-yellowing garment bags. - Q: Do you handle designer labels?
A: Yes, we clean Sabyasachi, Manish Malhotra, Anita Dongre, etc. - Q: Are bridal veils and dupattas cleaned too?
A: Yes, we clean all matching accessories. - Q: What is the cost of bridal dress cleaning?
A: It varies by fabric, embroidery, and size. Contact us for a quote. - Q: Do you offer express dry cleaning?
A: Yes, available for urgent orders. - Q: Can I dry clean sarees monthly?
A: Yes, we recommend it for frequently worn silk sarees. - Q: Can you remove lipstick or makeup stains?
A: Yes, we specialize in cosmetic stain removal. - Q: What’s the difference between laundry and dry cleaning?
A: Laundry uses water and detergent; dry cleaning uses a solvent. - Q: Is dry cleaning more expensive?
A: Yes, due to the specialized process and solvents used. - Q: Do you remove mold or mildew from clothes?
A: Yes, we have garment sanitization services for that. - Q: Can dry cleaning remove sweat odor?
A: Yes, solvents effectively neutralize embedded odors.
👟 Other Cleaning Services (61–80)
Q: Do you clean fabric masks or PPE kits?
A: Yes, safely sanitized and ironed.
Q: Do you clean shoes?
A: Yes, we offer sneaker, leather, and sports shoe cleaning.
Q: How do you clean handbags or luggage?
A: Surface wash, stain removal, and deodorizing.
Q: Do you clean leather or suede?
A: Yes, with safe, non-damaging techniques.
Q: Can you clean soft toys?
A: Yes, we clean and sanitize plush toys safely.
Q: Do you offer carpet cleaning?
A: Yes, for small to medium-sized carpets.
Q: Do you clean curtains at home?
A: Currently, we offer pickup-clean-return for curtains.
Q: Do you clean bedspreads and blankets?
A: Yes, using heavy-load washing with freshener treatment.
Q: Can you sanitize baby items?
A: Yes, we use anti-bacterial cleaning for baby clothes and bedding.
Q: Do you remove mold from shoes or bags?
A: Yes, with deep cleaning and drying procedures.
Q: Do you offer waterproofing for raincoats or bags?
A: Yes, on request.
Q: Do you clean motorcycle jackets or gear?
A: Yes, including reflective or padded materials.
Q: Can you clean wool rugs?
A: Yes, using gentle dry vacuuming and low-moisture wash.
Q: Are shoe soles cleaned too?
A: Yes, soles and insides are cleaned and deodorized.
Q: Do you polish leather shoes?
A: Yes, complimentary polish is included.
Q: Can you clean school bags?
A: Yes, we clean all types of bags.
Q: Do you clean canopies or covers?
A: Yes, depending on fabric.
Q: Is home mattress cleaning available?
A: Currently unavailable; we clean mattress covers only.
Q: Do you clean upholstery?
A: No, but cushion covers are accepted.
Q: Do you clean religious or ceremonial cloths?
A: Yes, with extra care.